NUYU FAQs

First Things First

Got questions? Good. We’ve got answers. And if yours isn’t here, don’t stress - our inbox is open. But before you ping us, here’s the quick-fire version of the stuff people actually ask.

Orders & Shipping

Q: How long will my NUYU order take to arrive?

A: UK orders usually land within 2–3 working days. International orders take a little longer depending on where you are. We also offer DPD next day for super fast delivery.

Q: Do you offer free shipping?

A: Yep. Free shipping on all UK orders over £30. 

Q: Can I track my order?

A: Absolutely. Pop your details in at the bottom of the home page or in your account and you’ll see exactly where your glow is at.

Q: Do you ship internationally?

A: Yes - we deliver worldwide. Just note, customs charges or duties may apply depending on your country.

Q: What if my order hasn’t arrived yet?

A: First, check your tracking. Still stuck? Email us at hello@feelnuyu.com and we’ll sort it.

Q: Can I change my shipping address after ordering?

A: If your order hasn’t shipped yet, yes. Contact us ASAP. Once it’s left the building, it’s out of our hands.

Returns & Refunds

Q: Can I return a product if it’s not for me?

A: Yes, but see our returns policy for more details.

Q: What if my order arrives damaged?

A: Snap a photo and email hello@feelnuyu.com. We’ll fix it fast.

Q: How long do I have to return something?

A: 30 days from the date you received it.

Q: Do you cover return shipping?

A: UK customers get free returns for unopened products that can be resold. If using the refund guarantee having tried the product then. returns are at the cost of the customer. International customers need to cover their own shipping.

Q: How long until I get my refund?

A: Once we receive the returned goods, we’ll refund you within 14 days.

Products & Safety

Q: Are NUYU supplements made in the UK?

A: Yes. Everything we make is produced under strict quality standards in the UK.

Q: Are your products vegan?

A: Some are, some aren’t. Check each product page - we label everything clearly.

Q: Do you use allergens in your products?

A: Some contain allergens (like soy or fish collagen). All allergens are clearly listed on product pages.

Q: Can I take multiple NUYU supplements together?

A: In most cases, yes. But if in doubt, ask your doctor or pharmacist first.

Q: Can I take NUYU if I’m pregnant or breastfeeding?

A: Always check with your healthcare professional before starting any supplements.

Q: Are your products tested on animals?

A: No. Never.

Subscriptions & Accounts

Q: Can I cancel my subscription?

A: Yes - anytime.

Q: Can I pause my subscription?

A: Yes, you can pause and restart whenever you need, you can manage your subscription in your account.

Q: How do I update my payment details?

A: Log into your NUYU account and update your info. Easy.

Q: Do I need an account to order?

A: Nope, you can checkout as a guest. But having an account makes tracking and reordering simpler.

Q: Can I change the products in my subscription?

A: Yes, you can swap items through your account dashboard.

Q: What happens if my payment fails?

A: We’ll let you know straight away and give you a chance to update your details.

General NUYU

Q: What makes NUYU different?

A: We don’t do boring. Bold packaging, smart formulas, no fluff. We cut the noise so wellness feels clear, not complicated.

Q: Where did the name NUYU come from?

A: It’s about transformation - the “new you.” But sharper, fresher, cooler.

Q: Do you really use AI?

A: Yep. JUNO, our AI wellness sidekick, helps cut through the confusion. Always here, always learning.

Q: Are your blogs just filler content?

A: Nope. We only write about things that actually matter to us (and hopefully to you).

Q: Can I work with NUYU?

A: We’re always open to collabs. Drop us a line at hello@feelnuyu.com.

Q: Do you have a store I can visit?

A: Right now we’re online-only. But never say never.

Q: How do I stay updated on new drops?

A: Sign up to our newsletter for early access and perks.

Still Need Help?

Didn’t find your answer here? Email hello@feelnuyu.com or call 0207 459 4636 (Mon–Fri, 9–5).

Go on, test us - we actually reply.