Got a question? Good.
Straight answers to the things people actually ask. Can't find yours? We actually reply.
Delivery
Do you offer free delivery?
Yes, on UK orders from £25. Pick how fast you want it at checkout:
| UK delivery | Under the threshold | Free from |
|---|---|---|
| Royal Mail Tracked 48 (2 to 4 days) | £3.50 | £25 |
| Royal Mail Tracked 24 (1 to 2 days) | £4.50 | £40 |
| DPD Next Day | £5.95 | £50 |
Northern Ireland is £5.95, free from £40. International delivery is £9.95.
How long will my order take?
UK orders usually arrive in 1 to 4 working days depending on the delivery you choose, or next day with DPD. International orders take longer depending on where you are.
Can I track my order?
Yes. Every UK option is tracked, and your tracking link is in your dispatch email. You can also see it in your account.
Do you ship internationally?
Yes, we deliver worldwide for £9.95. Customs charges or duties may apply depending on your country.
My order hasn't arrived. What now?
Check your tracking first. Still stuck? Message us on WhatsApp or email hello@feelnuyu.com with your order number and we'll sort it.
Can I change my delivery address?
If your order hasn't shipped yet, yes. Contact us as soon as you can. Once it has left us, we can't change it.
Returns & refunds
Can I return something if it's not for me?
Yes. Get in touch within 30 days of receiving your order. Email hello@feelnuyu.com first so we can approve it and send you the return details. Full terms are in our returns policy.
Do you cover return postage?
For UK returns we send you a returns label once your return is approved. Our 30-day money-back guarantee covers your first purchase of each product, and return postage under the guarantee isn't covered. International customers pay their own return postage.
My order arrived damaged. What do I do?
Sorry about that. Email a photo and your order number to hello@feelnuyu.com straight away and we'll put it right.
How long until I get my refund?
Within 10 working days of us receiving your return, back to your original payment method. Your bank may take a little longer to show it.
Products & safety
Are NUYU products made in the UK?
Yes. Everything we make is produced in the UK to strict quality standards.
Are your products vegan?
Many are, not all. Each product page says clearly whether it's vegan.
Do your products contain allergens?
Some do, for example soy or fish collagen. Every allergen is listed on the product page.
Can I take more than one NUYU product together?
In most cases, yes. If you take medication or aren't sure, check with your pharmacist or GP first.
Can I take NUYU if I'm pregnant or breastfeeding?
Please check with your midwife or GP before starting any supplement.
Are your products tested on animals?
No. Never.
Not sure which product is right for you?
Take our 90-second check. It builds a routine around how you want to feel, or see the five Editions if you'd rather we picked.
How do I use my magnesium spray?
Spray onto clean, dry skin, such as your arms, shoulders or legs, and massage in. A light tingle is normal.
- Sleep: 10 to 15 minutes before bed.
- Muscle & Joint: after exercise or a hot shower, right where you need it.
- Everyday: any time you want a reset.
Then scan the QR code on the bottle to play the audio made for it in our free app. See the sprays.
The app
What is Audio Magnesium?
Our app. Soundscapes, breathwork and guided sessions made to go with your products, plus your own soundtracks and meditations. Take a look.
Does the app cost anything?
No. It's genuinely free, with no subscription, and it works with every NUYU product.
How do I unlock the audio for my product?
Every product has a QR code. Scan it and the audio made for it opens in the app.
Subscriptions & account
Can I cancel my subscription?
Yes, any time, from your account.
Can I pause my subscription?
Yes. Pause and restart whenever you need, from your account.
What happens if a payment fails?
We'll let you know straight away so you can update your details.
Do I need an account to order?
No, you can check out as a guest. An account just makes tracking and reordering easier.
How do I get 10% off?
Join the Sub Club. It's free: pop your email into the sign-up box and we'll send your 10% discount code. See the Sub Club.
About NUYU
What makes NUYU different?
Every product comes with its own soundtrack in our free app, and the NUYU Lab tests our products in real people's routines and publishes what it finds. Plain English, no fluff. Our story.
Where else can I buy NUYU?
Holland & Barrett now stocks the NUYU range.
What is the NUYU Lab?
Where we put our products to the test with real people and share the results. See what's on.
Where does the name come from?
It's about the new you.
Can I work with NUYU?
We're always open to good ideas. Drop us a line at hello@feelnuyu.com.
Nothing matches that. Try another word, or message us.
Ask us. We actually reply.
- WhatsApp or email. A real person on the team, not a bot.