Subscription Policy

Subscribing with NUYU isn't just about repeat deliveries. It's about perks, extras and a few surprises along the way.

What you get

Your discount, with no commitment: 20% off your first three subscription orders, then 10% off every order after that.
Every other order (orders 2, 4, 6 and so on): a free gift tucked in with your delivery, plus exclusive offers and perks by email during your subscription.
If something in your subscription is out of stock, we'll let you know and send it as soon as it's back.

Flexible, with no minimum commitment

You can pause, manage or cancel your subscription at any time from your account.
There's no minimum term on our regular subscriptions.

Payments and renewals

Your payment details are stored securely by our payment provider and charged for each delivery, unless you've prepaid.
Subscriptions renew automatically at the frequency you chose. To stop the next charge, cancel or pause before your next billing date.

Fixed-term offers

Sometimes we run fixed-term subscription offers, such as a set number of deliveries at a special price. If you choose one, the offer will tell you the minimum term, and what happens when it ends. Full details are in our terms and conditions.

Pre-orders

A pre-order reserves a product that isn't in stock yet. We may take no payment or part payment up front, then charge the rest when your order is ready to ship. You can cancel a pre-order any time before it ships. After that, our returns and refunds policy applies.

Your right to cancel

Under the UK Consumer Contracts Regulations you can cancel within 14 days of receiving your first delivery. See our returns and refunds policy for how.