Returns Policy

NUYU Returns & Refunds Policy

Thanks for shopping with NUYU.

If you’re not completely happy with your order, don’t worry — our returns process is simple and straightforward.

How to Return Your Order

  1. Email hello@feelnuyu.com first so we can confirm eligibility.
  2. UK customers – [Click here] to generate your free online returns label. Select the correct return reason.
  3. Pack your items securely, attach the label, or use the QR code at your local Post Office.
  4. Post your parcel and keep your proof of postage for tracking.

If your order arrives damaged, let us know straight away so we can fix it.

International Returns

For returns outside the UK, we’re not able to offer free returns. International customers are responsible for return shipping costs.

Your Right to Cancel

You can cancel your order within 30 days of receiving it — no reason needed.

To cancel, email hello@feelnuyu.com with a clear statement. Once we’ve received the goods, we’ll refund you via your original payment method within 14 days.

Conditions for Returns

For your return to be eligible, make sure:

  • It’s within 30 days of delivery.
  • The product is unused, undamaged, and in its original packaging.
  • Hygiene seals or tamper-proof closures are still intact.

Nutrition & Supplement Products

  • Can be returned if hygiene seals are unbroken and the item is in resale condition.

Magnesium Sprays & Topical Applications

  • Cannot be returned if opened, tested, or used, due to hygiene and product integrity.
  • This includes cases where a product “did not work as expected” — only sealed / unused sprays may be returned.

We cannot accept returns of:

  • Custom or personalised products.
  • Items past their expiry date.
  • Goods inseparably mixed with other items.
  • Any product not meeting the above conditions.

Returns that don’t meet these conditions may be refused at our discretion.

Damaged Goods

If your order arrives damaged or incorrect, email a photo to hello@feelnuyu.com and we’ll put it right.

Gifts

If marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. If sent to the purchaser first, the refund will go back to the original buyer.

Contact Us

Questions about returns?

📧 hello@feelnuyu.com

📞 0207 459 4636